Welcome and thanks for checking out our shop policies page!
Be sure to read our about page to learn more about us.
Our philosophy is pretty simple…
1. Find helpful things to offer our clients, some of which are rocks/stones/crystals, handmade jewelry, artistically created candles, Reiki attunements, Astrological Consultations & Intuitive Readings.
2. Make quality items & offer quality services
3. Price our items at a reasonable and fair price so our clients and customers can enjoy them and not have a hole in their pocket.
4. Communicate with the buyers so they know what is going on with their order, or how to schedule a reading, attunement or session.
5. Have fun while doing it!
We work to be a good quality business and we totally love what we do. It is a fun job to work with rocks & crystals and to make things that people love and enjoy. It makes us feel happy to be able to share our talents with others! We really enjoy talking to others, so if there is something you see but would like a little different, contact us and ask! I get a lot of inspiration from talking with people and sharing my knowledge with them.
So thank YOU for reading about me,,, we look forward to growing our Etsy shop and sharing our talents with YOU here!
These are a list of some of our other websites & shops!
if you want to combine anything from the shops below with an order from this shop, just let us know!
We prefer PayPal for purchases, simply because it is safe for you, the buyer, and it is quick for us to get the item out to you. If you don’t have a PayPal account, it is simple to set up and totally safe since you don’t have to give your credit or debit card out to anyone but PayPal. Check out their website if you don’t have one. We have been using PayPal for over 10 years now.
We usually ship once or twice a week. So your order may ship right away or it may take a week to mail it out to you. In the absolute longest case, it can take 14 days to get it out, but that is really unusual, often we ship on Tuesdays & Saturdays.
All Jewelry, Rocks are shipped in a flat rate envelope or box, which reflects the USA only shipping for USPS Priority mail of $6.95. If you wish to purchase a very big rock — the shipping will be altered above the $6.95 but 99% of the rocks and ALL the jewelry is $6.95 FLAT RATE shipping. That means, you can order as much jewelry & rocks as we can put in one of those small flat rate boxes (and we can fit a lot comfortably) for one flat fee!
Candles are USA shipping included in their price. If you wish to purchase candles outside the USA contact us for prices on shipping.
Shipping outside the USA VARIES on everything — PLEASE contact us to find out a shipping cost for your country!
Buyers are responsible for any sales tax and customers from outside the US are responsible for any customs charge – we are obligated by law to mark items as *Merchandise* and under no circumstances will we do anything different, when it comes to a sale.
PLEASE check your PayPal address for accuracy as it is the one we use for shipping. If you would like to purchase insurance, please contact us before completing your purchase and we will get a cost quote and revised invoice for you. We package our pieces well and cannot be held responsible for what happens to the package once they are delivered to the postal service.
If your order is a gift and you would like it shipped to a different address, just let us know in the “Message to Seller” area. Include the recipient’s name and full address and any message you would like us to include on an enclosed gift card.
Refunds and Exchanges
In the case of damaged mail, we will be happy to accept the item back and replace it for free, just send it back so we can make a claim with the post office and we will ship out another item if it wasnt a one of a kind, or give you store credit.
We will accept items back for a full refund (minus shipping) for any reason – what so ever, as long as the item hasn’t been used or damaged, we don’t care the reason! If you don’t like it, or it doesn’t fit – that is fine, we understand that buying online is different than walking through a store. We are rather descriptive in our ads so you know what you are buying, before you buy it. It is our job to make sure you are pleased with your purchase and we will work hard to make sure that is the case.
Our goal is to create a nice customer base and have you come back when you’re looking for something new or a present or just window shopping, so we will work diligently to make that happen!
Additional Policies and FAQs
We can make custom items, please contact us about your request! We also love talking with others, so if you have a question, please don’t hesitate to contact us and ask. It is our philosophy that the only silly question is the one not asked!
Rocks And Reiki, Inc
~is owned by Rev. Starlene Breiter RMT